The initiative follows a review meeting led by Director General of Police (DGP) Shatrujeet Kapur in Panchkula, where Gurgaon Police’s plan to roll out a trip monitoring system
Women traveling alone at night in Haryana and Gurgaon can now share their live location with the police via WhatsApp to ensure their safety. This new real-time tracking feature, introduced by Haryana Police, is part of the state’s Emergency Response Support System (ERSS) and aims to enhance protection for women during their journeys.
The initiative follows a review meeting led by Director General of Police (DGP) Shatrujeet Kapur in Panchkula, where Gurgaon Police’s plan to roll out a trip monitoring system for women was discussed. The new system allows women to be in constant touch with the police throughout their journey, offering a greater sense of security.
To register for the service, women can call the emergency number ‘112’ and share details such as their name, mobile number, departure and destination locations, and estimated travel time. The ‘112’ team will then track their location in real-time, staying in contact until they safely reach their destination. Additionally, women have the option to remain on the phone with police personnel throughout their trip for added reassurance.
In case of an emergency, users can activate a panic call by pressing the power button three times quickly or by long-pressing the ‘5’ or ‘9’ key on a feature phone. During the meeting, it was suggested that women can call ‘112’ and provide their travel details to a communication officer, who will then give a WhatsApp number where they can share their live location. The police will monitor the journey from start to finish to ensure the passenger’s safety.
Throughout the journey, police teams will check in periodically to ensure there are no security concerns. If a woman feels unsafe at any point, immediate police assistance will be dispatched, according to an official release.
In Gurgaon, Deputy Commissioner of Police (DCP) Arpit Jain explained that the nearest Emergency Response Vehicle (ERV) is dispatched when a call is made to ‘112.’ Typically, an ERV reaches the caller within 15-20 minutes, with the average response time in Gurgaon being just 7 minutes. Currently, the Gurgaon police operate 75 active ERVs.
The new trip monitoring service was introduced to further strengthen women’s safety. “Dial ‘112’ and ask the personnel on the call to monitor your trip. You will then receive an SMS with a link to a form where you can enter the necessary journey details,” explained the officer. “Once you submit the form, you’ll get another SMS confirming your registration for the trip monitoring service.”
During the trip, the control room will make several calls to ensure the woman is safe and provide assistance if needed. Upon reaching her destination, the woman will receive a final call to confirm her safe arrival, after which the monitoring service will be concluded.
This new safety feature is a crucial step toward ensuring the safety of women in Haryana and Gurgaon, particularly those traveling alone at night, by offering real-time tracking and immediate access to police assistance when required.
