The business at the center of the incident has been identified as Collins Aerospace, which provides check-in systems to a number of airlines globally
Major European airports, including London Heathrow and Brussels, have been hit by widespread delays after a cyberattack targeted a third-party software provider that handles check-in and boarding systems. The disruption forced airport staff to switch to manual procedures, causing significant knock-on effects for passengers.
While London’s Heathrow warned of delays from a “technical issue,” officials at Brussels Airport confirmed the cause was a cyberattack, stating that it would “unfortunately cause delays and cancellations of flights.” In Brussels, at least 10 flights were cancelled and 17 experienced delays of more than an hour.
The disruption extended to other major hubs, with a banner on Berlin Airport’s website warning of “longer waiting times at check-in” due to the issue. Germany’s largest airport, Frankfurt, was not affected.
The business at the center of the incident has been identified as Collins Aerospace, which provides check-in systems to a number of airlines globally. In an emailed statement to Reuters, Collins’ parent company, RTX, confirmed it was aware of a “cyber-related disruption” to its software at select airports. The company added that the impact was limited to electronic check-in and baggage drop and could be mitigated with manual operations, and that it was working to resolve the issue as quickly as possible.