The call for investigation follows France’s imposition of a €32m fine on Amazon for breaching data protection rules. An Amazon spokesperson disputes these claims, emphasizing the necessity of their management systems for safety and efficiency
Trade unions from 11 European countries are urging data protection authorities to investigate Amazon’s surveillance practices, citing concerns over workers’ well-being. They claim Amazon employs various tracking technologies, including hand scanners and GPS devices, impacting workers’ mental and physical health.
The call for investigation follows France’s imposition of a €32m fine on Amazon for breaching data protection rules. An Amazon spokesperson disputes these claims, emphasizing the necessity of their management systems for safety and efficiency.
“We strongly disagree with the CNIL conclusions,” the spokesperson said. “Warehouse management systems are industry standard and are necessary for ensuring the safety, quality, and efficiency of operations and to track the storage of inventory and processing of packages on time and in line with customer expectations.”
This is not the first time Amazon has faced such scrutiny. Luxembourg fined the company €746m in 2021 for GDPR violations. UNI Europa highlights the erosion of trust between workers and management due to these practices.
“It’s high time that we stand up and demand that these multinational companies respect workers’ personal data and their right to a dignified workplace,” Oliver Roethig, Regional Secretary of UNI Europa, said. “We need robust action now to ensure that our laws are fully enforced.”
Amazon defends its approach, stating it invests in modern and safe work environments. However, EU lawmakers are also scrutinizing Amazon. Representatives were recently banned from the European Parliament for failing to attend hearings on working conditions.
In response, an Amazon spokesperson emphasises the company’s commitment to dialogue while highlighting its investment in safety measures, such as robotics to reduce physical strain on employees.
“We are committed to using technology to enrich the experience of our employees, supporting them in their roles and helping us deliver for customers,” the spokesperson said. “We take data privacy seriously and believe that our existing policies and processes are compliant with national law and EU regulations.”
The issue underscores ongoing tensions between Amazon, labor unions, and regulators regarding worker rights and data privacy.
